UAE's Five Best Government Entities Announced

His Highness Sheikh Mohammed bin Rashid Al Maktoum approved the results of the fourth edition of the Global Star Rating System for Services, which included the evaluation of 69 centres in 12 federal government entities.

The Ministry of Interior (MoI) and the Federal Authority for Identity and Citizenship (ICA) were on top of the rankings, with two centres affiliated with them obtaining a 6-star rating, which is the first time that any of the service delivery centres in the federal government has been given a 6-star rating, which sets a precedent since the implementation of the global star rating system launched by Sheikh Mohammed in 2012.

The fourth cycle of the Global Star Rating System for Services witnessed two centres obtaining a 6-star rating, 14 centres a 5-star rating, 32 centres a 4-star rating, and 21 centres a 3-star rating, in addition to 14 centres entering the evaluation process for the first time.

اعتمدنا اليوم نتائج تصنيف النجوم لـ69 مركز خدمة حكومي .. 14 مركزاً حققت ارتفاعاً بتصنيفها .. مركز مرور وترخيص الفجيرة وهيئة الهوية فرع البرشاء في دبي حصلا على أعلى تصنيف وهو 6 نجوم .. مبروك لمراكز ال٦ نجوم .. ولمراكز ال٣ نجوم نقول التقنية تقدمت وتقدم خدمات أفضل من ذلك … pic.twitter.com/4QzwPpTJR3

— HH Sheikh Mohammed (@HHShkMohd) August 14, 2021

Sheikh Mohammed bin Rashid said, "Today, we approved the results of the Star Rating System for 69 government service centres, 14 of them have achieved an increase in their classification; Fujairah Traffic and Licensing Service Centre, the Federal Authority for Identity and Citizenship (ICA) Al Barsha branch in Dubai, received the highest rating, i.e, 6-star rating. Congratulations to the 6-star rating centres, and for the 3-star centres, we say that technology has advanced and offered better services."

His Highness also stressed that "serving people and facilitating their lives will remain a main pillar in the UAE government work and the ultimate goal of all its plans and programmes."

The rating system included the evaluation of a selection of residents and the use of frequent visits of the mystery shopper and his evaluations to improve transparency and accuracy in results and the use of feedbacks and comments of customers on social media.

The UAE is the first in the world to adopt the classification of customer service centres according to the global star system which was launched by His Highness Sheikh Mohammed.